Collection Specialist St. John Parish at

Location:

Collections Specialist (St. John Parish)

 

compensation: Range of Salary $16.00-$18.00 hr
employment type: Temp to Perm

Collections Specialist
Key Responsibilities
The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department.
Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
Accountable for reducing delinquency for assigned accounts.
Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.
Establish and maintain effective and cooperative working relationships with dealers and sales.
Establish a good working relationship with Louisiana Gulf Area Operations Manager.
Highly motivated to reach our monthly collections targets.
Essential Functions
Weekly and monthly reporting to direct supervisor
Monthly Delinquency notices
Processing monthly credit memos and the appropriate reporting
High volume phone calls to assigned delinquent customers
Manage customers on the shutdown report
Reconcile customer disputes as they pertain to payment of outstanding balances that are due
Provide excellent & considerate customer service to dealers and sales
Internal and External customer interface
Participate in team planning meetings
Meet defined department goals and activity metrics
Record Notes and provide details for weekly/daily calls with operations, job sites, ect.Required Skills
Self-Motivated and organized
3-5 years High Volume corporate Collections experience.
Knowledge of Billing and Collections procedures
Accounts Receivable knowledge/experience a plus
Strong attention to detail, goal oriented
Experience with collections based data entry systems such as Cforia.
Commitment to excellent customer service
Excellent written and verbal communication abilities
Ability to prioritize and manage multiple responsibilities
M-F 7:30 -4:30
Temp to Perm Range of Salary $16.00-$18.00 hr
Please send resumes ASAP with your contact information so we contact you for an interview.

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